Warranty

5year_warranty

CARTER LUX LIMITED WARRANTY:

CARTER LUX COMPANY WARRANTS DIRECTLY PURCHASED PRODUCTS AGAINST WORKMANSHIP DEFECTS. THE STANDARD WARRANTY PROVIDED ON NEW PRODUCTS PURCHASED FROM CARTER LUX COMPANY OR AUTHORIZED RESELLER SUPPLIES THE CUSTOMER WITH 60 MONTHS OF COVERAGE AGAINST AFOREMENTIONED DEFECTS AND FAILURES. CUSTOMER MUST REGISTER THEIR PRODUCT WITHIN THIRTY (30) DAYS OF RECEIPT OF GOODS TO BE ELIGIBLE FOR 5 YEAR WARRANTY. ANY PRODUCT REGISTERED AFTER THE THIRTY (30) DAY REGISTRATION WINDOW WILL NOT BE ELIGIBLE FOR THE CARTER LUX WARRANTY.

THIS WARRANTY APPLIES ONLY TO HARDWARE PRODUCTS CUSTOMIZED OR MANUFACTURED BY CARTER LUX COMPANY THAT CAN BE IDENTIFIED BY THEIR SERIAL NUMBER. CARTER LUX PROVIDES NO WARRANTY FOR ANY PRODUCT OTHER THAN THE WATCH BODY ITSELF. CARTER LUX COMPANY PROVIDES NO WARRANTY WHATSOEVER FOR ANY SOFTWARE PROVIDED WITH ITS PRODUCTS; SUCH SOFTWARE IS WARRANTED SEPARATELY BY THEIR MANUFACTURER. CARTER LUX COMPANY DOES NOT WARRANT ANY HARDWARE PRODUCTS THAT ARE NOT CARTER LUX COMPANY PRODUCTS. THIS WARRANTY DOES NOT APPLY IF THE PRODUCT HAS BEEN MODIFIED WITHOUT WRITTEN PERMISSION OF CARTER LUX COMPANY OR IF IT’S SERIAL NUMBER HAS BEEN REMOVED OR DEFACED. PRODUCT MODIFICATION INCLUDES, BUT IS NOT LIMITED TO UNAUTHORIZED ALTERATION OF THE HARDWARE THAT MAY INVOLVE DISASSEMBLY, POLISHING, AND ANY OTHER ABRASIVE CHEMICALS OR MATERIALS.  THIS WARRANTY DOES NOT APPLY TO DAMAGE CAUSED BY THIRD PARTY PRODUCTS USED IN CONJUNCTION WITH A CARTER LUX COMPANY PRODUCT; ACTS OF NATURE, A LOSS OF PRODUCT FUNCTIONALITY CAUSED BY ACCIDENTAL DAMAGE, COSMETIC DAMAGES, OR ANY FAULTS POTENTIALLY CAUSED BY THE SERVICES OF A NON CARTER LUX COMPANY REPRESENTATIVE. SUCH DAMAGES ARE NOT COVERED BY THIS WARRANTY AND ANY RELATED REPAIRS WILL BE AT COST TO THE CUSTOMER.

ONLY CARTER LUX COMPANY IS AUTHORIZED TO MAKE ANY MODIFICATIONS, EXTENSIONS OR ADDITIONS TO THIS WARRANTY AND RESERVES THE RIGHT TO MAKE CHANGES WITHOUT ADVANCE NOTICE (A CURRENT VERSION OF THE WARRANTY IS AVAILABLE ON THE CARTER LUX COMPANY WEBSITE). CARTER LUX COMPANY IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL DAMAGES TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY AND ANY COSTS OF RECOVERING, REPROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH CARTER LUX COMPANY PRODUCTS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSIONS OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN, EXPRESSED OR IMPLIED. CARTER LUX COMPANY SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WARRANTY IS NON-TRANSFERABLE

WARRANTY SHIPPING AND RETURN MERCHANDISE AUTHORIZATION (RMA):

WHEN SENDING IN A PRODUCT FOR REPAIRS, THE RMA REFERENCE NUMBER MUST APPEAR PLAINLY ON THE OUTSIDE OF THE SHIPPING PACKAGING. RMA NUMBERS CAN BE OBTAINED BY EMAILING CARTER LUX COMPANY AT THE ADDRESS AVAILABLE ON THE CARTER LUX COMPANY WEBSITE. ALL RMA NUMBERS ARE VALID FOR 30 (THIRTY) DAYS AFTER BEING ISSUED AFTER WHICH THE CUSTOMER MUST CONTACT CARTER LUX COMPANY FOR A NEW RMA NUMBER OR THE PRODUCT IN QUESTION WILL BE RETURNED TO THE LISTED SHIPPING ADDRESS WITHOUT BEING SERVICED. CUSTOMERS MUST ATTACH THEIR NAME, ADDRESS, TELEPHONE NUMBER, EMAIL ADDRESS, RMA NUMBER AND DESCRIPTION OF PROBLEM TO EACH PRODUCT RETURNED FOR WARRANTY SERVICE. CUSTOMERS ARE RESPONSIBLE FOR SENDING THE PRODUCT VIA A TRACK-ABLE SHIPPING METHOD, THAT TRACKING NUMBER SHOULD BE PROVIDED TO A CUSTOMER SERVICE REPRESENTATIVE VIA EMAIL AT TIME OF SHIPMENT. CARTER LUX COMPANY WILL, AT ITS OPTION, COVER ANY TRANSPORTATION FEES RELATING TO THE RETURN OF THE RMA PRODUCT TO THE CUSTOMER ONLY IF THE RETURN SHIPPING ADDRESS IS WITHIN THE COUNTRY OF THE ORIGINAL ORDER. ANY PRODUCT RETURNED FOR REPAIRS WITHOUT A RMA NUMBER WILL BE RETURNED TO SENDER, WITHOUT EXCEPTION, DUE TO FAILURE TO FOLLOW PROPER POLICY. ALSO NOTE THAT CARTER LUX COMPANY HAS NO LIABILITY FOR LOSS OF PROPERTY ASSOCIATED WITH MIS-DELIVERY DUE TO CUSTOMER NEGLIGENCE OR FAILURE TO FOLLOW PROPER POLICY, LOSS OF RECORDED DATA, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF INSTALLATION OR REMOVAL OF ANY PRODUCTS OR THE INSTALLATION OF REPLACEMENT PRODUCTS. REPAIR AND OTHER SERVICE OPTIONS FOR ALL CUSTOMIZED CARTER LUX COMPANY PRODUCTS WILL BE MAINTAINED FOR 1 (ONE) YEARS AFTER THE FINAL SALE OF SUCH PRODUCTS.