Hermès Apple Watch Sales
All sales are final. We politely decline any requests for return or exchange of this product due to it’s demand and delicate nature.
Returns and Exchanges
If a customer finds that the merchandise is wrong or damaged, the customer must contact our customer service department through our website to obtain a Return Merchandise Authorization (RMA) within 24hrs of receiving the goods. The Customer Service Department will respond to its customers via e-mail and issue you a RMA number and specific instructions for how to return your merchandise. There is a 50% (of original purchase price) restocking fee for all returns. Return fees are restocking fee + any domestic shipping if needed.
* You will be refunded for the item only, not the shipping and minus the restocking fee, only if your item is eligible for a refund.
Exchange fees are restocking fee + shipping if needed and International shipping costs back to the customers’ international address.
1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All items must be returned in good condition, to ensure credit.
2. Enclose a copy of the original packing slip with the item. Please keep a copy for your records. If you cannot send your packing slip, please include your order number, billing name, and address with the item(s).
3. Before sending your return shipment, please remove all extra labels from the outside of the package.
4. Send the return package to the given address when a RMA is obtained (unless your packing slip directs otherwise):
* All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
* It is recommended that you use Fedex, UPS or Insured Parcel Post for your return.
* Keep the Return Tracking Number for your return package to monitor delivery status.
* You can expect a refund in the same form of payment originally used for the purchase within 30 days.
* Credit for gift returns will be issued to the original purchaser.
Our general Return Policy does not apply to all items. For a list of exceptions and instructions on returning these specialty items, please read our Return Exceptions Policy.
Custom Orders/ Backorders / Out of Stock / Pre Orders
If an item is not in stock or back-ordered, we will notify you of the delay. Cancellation is subject to a cancellation fee (please see below). We are not responsible for delays in your order due to backorder situations. Shipments will be made when all items in your order have arrived at our depot. We do not make partial shipments unless requested and you approve additional shipment fees..
Processed orders will be charged the service fee of $35. This is already included in your order as part of our shipping and handling fee. Should your order be canceled due to a back order or out of stock notice, the $35 service will be deducted from your order refund. Custom orders are non-refundable and not eligible for return.
Cancellations / Changes to your order
We cannot accept cancellations or changes to your order once your order has been placed and we have charged your credit card. There is a 30% cancellation / restocking fee for most items plus any shipping fees + $35 non refundable service fee.
Duties and Taxes
You are responsible for all and any applicable duties and taxes in the destination country those are not included in your total from Carterlux.com. If a shipment is rejected by you because of customs clearance charges or gets returned to us due to restrictions your country has in place regarding the importation of the goods you purchased with our assistance, you will be held liable for return shipment and/or all other miscellaneous fees incurred by us that are associated with that return. In some cases, we may declare your item at wholesale value.
The information, services, products offered for sale and materials contained in and/or advertised on the Site, including, without limitation, text, graphics and links, are provided on an “As Is” basis with no warranty. TO THE MAXIMUM EXTENT PERMITTED BY LAW, Carterlux.com AND ITS SUPPLIERS DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS AND MATERIALS, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. In addition, Carterlux.com and its suppliers do not represent or warrant that the information accessible via the Site is accurate, complete or current. We are not responsible for typographical errors. Price and availability information is subject to change without notice.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Carterlux.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
There will be a $35 non refundable service fee included on all orders placed on our site. This fee is non refundable and will be deducted from any refund issued to you on processed orders (includes all orders canceled due to out of stock or back ordered products).
Carterlux.com strives toward on-line credit card security and giving its users the largest array of payment options available. Protecting the user´s credit card integrity is of utmost importance. To minimize the risks associated with card-not-present transactions, Carterlux.com may require its users to:
– Present the copies of the original credit card and photo ID – Fill out a Credit Card Authorization Form
– Send a copy of your most recent bank statement
– Sign a release form when retrieving the package
Domestic and International Shipping and Transit Times
All our shipments are trackable and insured. We will make every effort to ship you order with your preferred carrier. However we cannot guarantee this. Please make sure someone is available to accept your parcel. Shipping companies usually try to deliver a package three times before the parcel either gets abandoned or returned to us. Track your package to find out when you can expect it. With a normal customs clearance these are the estimated transit times for standard and priority shipments. As soon as the status of your order is set to “Shipped” and a tracking number is provided. Some carriers offer money-back guarantee on shipments. However this is not something that we offer. Shipping costs include packaging, insurance, handling costs, administration costs and processing fees, none of these are refundable.
Refused Shipments / Delivery Failure
You will be held liable for return shipping (if applicable), duties and taxes (if incurred), and for all other associated fees when any of the following circumstances occur. Your package will be abandoned and you will be billed for any additional fees. Absolutely no refunds will be issued.
– You refuse delivery of your parcel for any reason.
– The carrier makes 3 unsuccessful attempts to deliver your parcel to your address because you are not at home and/or do not pay duties and taxes.
– You provided an invalid address.
– Your parcel is returned by customs because your merchandise is restricted from import into your country.
– You refuse to pay duties and taxes.
Disclaimer From Unforeseeable Circumstances
Carterlux.com is not responsible or liable, nor shall it be deemed in default of the Terms and Conditions, for any delay or failure in performance or non-performance of any aspect of this agreement resulting directly or indirectly from any accidents, fires, electrical or electronic failures, equipment failures, shipping delays from either online retailers, international couriers, or others, acts of God, labor disputes, governmental orders or regulations, or any other cause beyond the reasonable control of Carterlux.com.
Carterlux.com may modify any aspect of this agreement at any time at its sole discretion without prior notice. Any modification to the Terms and Conditions shall be effective immediately once they upon posting of these changes on the web site. Carterlux.com advises you to check the web site regularly if you are interested in reviewing any changes. Your use of the web site and the Carterlux.com service after modifications have been posted constitutes your acknowledgment of such modifications and your agreement to be bound by the terms and conditions of these changes.
All content included on the Caterlux.com web site and the Carterlux.com Store, such as text, graphics, icons, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Carterlux.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Carterlux.com and protected by US and international copyright laws. All software used on this site is the property of Carterlux.com or its software suppliers and protected by United States and international copyright laws. All right, title, and interest in the web site and services provided therein, including, but not limited to, all associated market data and information, is owned by Carterlux.com, and you acquire no interest therein. All rights reserved. Any unauthorized use or any reproduction, modification, or distribution of materials is strictly prohibited.
All trademarks, logos, service marks and trade names are proprietary to Carterlux.com. All trademarks “Caterlux.com”; “Carterlux.com”; and other marks indicated on the Carterlux.com web site are registered trademarks of Carterlux.com the United States and other countries. All Carterlux.com graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Carterlux.com, Inc. Carterlux.com trademarks and trade dress may not be used in connection with any product or service that is not Carterlux.com without prior and written consent, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Carterlux.com. All other trademarks or trade dress not owned by Carterlux.com that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Carterlux.com. Carterlux.com is not affiliated with Apple® All Apple® trademarks are the property of Apple® and Carterlux.com does not, in any way, claim to represent or own any of the Apple® trademarks or rights. Apple® does not own, endorse, or promote Carterlux.com.
Carterlux.com is not affiliated with Hermès, All Hermès trademarks are the property of Hermès and Carterlux.com does not, in any way, claim to represent or own any of the Hermès trademarks or rights. Hermès does not own, endorse, or promote Carterlux.com.
Carterlux.com is not affiliated with Louis Vuitton, All Louis Vuitton trademarks are the property of Louis Vuitton and Carterlux.com does not, in any way, claim to represent or own any of the Louis Vuitton trademarks or rights. Louis Vuitton does not own, endorse, or promote Carterlux.com
Disclaimer of Warranties and Limitation of Liability
THIS SITE AND/OR APPLICATION IS PROVIDED BY CARTERLUX.COM ON AN “AS IS” AND “AS AVAILABLE” BASIS. CARTERLUX.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE AND/OR APPLICATION OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE AND/OR APPLICATION IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, CARTERLUX.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CARTERLUX.COM DOES NOT WARRANT THAT THIS SITE, APPLICATION, ITS SERVERS, OR E-MAIL SENT FROM CARTERLUX.COM ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CARTERLUX.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE AND/OR APPLICATION, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Unless specifically stated, all information, services, products, software, and materials contained in this site, including information in our network and repeater guides, are provided on an “as is” basis with no warranty. Carterlux.com disclaims all representations and warranties, express or implied, with respect to information, services, products and materials displayed on this site; this includes but is not limited to fitness for purpose, title, and warranties of merchantability. We do not represent or warrant that the information accessible via this site is accurate, complete, or current. The pricing and availability of all products is subject to change without notice. Carterlux.com does not have an affiliation with every product, site, or service shown on our site. If you shop at or visit Carterlux.com’s website, you accept the following conditions:
ALL sales are final and ALL merchandise is subject to our No-Return Policy.
We ensuring that:
1. All shipments are comprised of exactly the type and quantity of merchandise specified by the customer;
2. Quality assurance is performed on all merchandise – with special emphasis on electronics and cellular phones—to verify the proper operation and good condition of the merchandise; and
Once your merchandise leaves our premises, it falls out of the control jurisdiction of Carterlux.com. Any problem or issue with merchandise that arrives missing (does not arrive) or is damaged in transit to you, represents is an issue to be resolved between you and the delivery service. Merchandise that is defective, or not in working order, represents an issue to be resolved between you and the manufacturer of such merchandise. You assume ALL the responsibility of resolving any disputes regarding any of the aforementioned issues with the shipping company, product manufacturer or retailer, as applicable.
Although we strive to have you fully satisfied, Carterlux.com is not engaged in providing technical support, product guarantees or product advice. Any defects or malfunction of any given product is a matter to be resolved strictly between you and the product manufacturer. We appreciate your continued support and patronizing of Carterlux.com and we will continue to strive to provide you with utmost satisfaction and a happy shopping experience now and in the long-term future. You can expect our continued efforts to earn your business.
Carterlux.com has made considerable efforts to present accurate and reliable information on this web site. However, Carterlux.com does not take any legal responsibility for the accuracy, completeness, or usefulness of the information herein. The information contained herein has been posted in good faith and is to be used for educational purposes and to facilitate your shopping only. No information should be construed as an endorsement for, recommendation of, or advice about, any particular product or service. This web site should not be considered a substitute for a reader’s own independent research and evaluation.
This web site may link or refer to other web sites, and other web sites may link to this site. Links to web sites outside of this site do not imply endorsement or approval of those sites or the information they contain. The links on this site to other web sites are provided solely as a convenience to users of this site. Carterlux.com is not responsible for the accuracy of the information, the content, or the policies of such sites, and shall not be liable for any damages or injury arising from the content or use of those sites.
This web site may refer to organizations, businesses, and other resources available through government, nonprofit, and commercial entities. Referrals to such entities are provided solely for informational and educational purposes and as a convenience to the user. A referral to a product or service on this web site should not be considered an endorsement or recommendation of that product or service. Carterlux.com shall not be liable for any damages or injury arising from the use of or connection with such products, services, or entities.
These terms will be governed by the laws of the United States and the state of California, without reference to rules governing choice of laws. Any action relating to this Agreement must be brought in the federal or state courts located in Los Angeles, CALIFORNIA, and each party irrevocably consents to the jurisdiction of such courts. Neither party may assign this Agreement, by operation of law or otherwise, without our prior written consent of the other party. Subject to that restriction, this Agreement will be binding on, inure to the benefit of, and enforceable against the parties and their respective successors and assigns. A failure by either party to enforce the strict performance of any provision of this Agreement will not constitute a waiver of said party’s right to subsequently enforce such provision or any other provision of this agreement. We reserve the right to modify, add or remove portions of this page, Terms, Warranty and any other page at any time.
Disclaimer of 5 Year Limited Gold Plating and Apple Care Plus Warranties
CARTER LUX LIMITED WARRANTY:
CARTER LUX COMPANY WARRANTS DIRECTLY PURCHASED PRODUCTS AGAINST WORKMANSHIP DEFECTS. THE STANDARD WARRANTY PROVIDED ON NEW PRODUCTS PURCHASED FROM CARTER LUX COMPANY OR AUTHORIZED RESELLER SUPPLIES THE CUSTOMER WITH 60 MONTHS OF COVERAGE AGAINST AFOREMENTIONED DEFECTS AND FAILURES. CUSTOMER MUST REGISTER THEIR PRODUCT WITHIN THIRTY (30) DAYS OF RECEIPT OF GOODS TO BE ELIGIBLE FOR 5 YEAR WARRANTY. ANY PRODUCT REGISTERED AFTER THE THIRTY (30) DAY REGISTRATION WINDOW WILL NOT BE ELIGIBLE FOR THE CARTER LUX WARRANTY.
THIS WARRANTY APPLIES ONLY TO HARDWARE PRODUCTS (WATCH BODY ONLY) CUSTOMIZED OR MANUFACTURED BY CARTER LUX COMPANY THAT CAN BE IDENTIFIED BY THEIR SERIAL NUMBER AND HAS BEEN REGISTERED WITH CARTERLUX. CARTER LUX PROVIDES NO WARRANTY FOR ANY PRODUCT OTHER THAN THE WATCH BODY ITSELF. CARTER LUX COMPANY PROVIDES NO WARRANTY WHATSOEVER FOR ANY SOFTWARE PROVIDED WITH ITS PRODUCTS; SUCH SOFTWARE IS WARRANTED SEPARATELY BY THEIR MANUFACTURER. CARTER LUX COMPANY DOES NOT WARRANT ANY HARDWARE PRODUCTS THAT ARE NOT CARTER LUX COMPANY PRODUCTS. THIS WARRANTY DOES NOT APPLY IF THE PRODUCT HAS BEEN MODIFIED WITHOUT WRITTEN PERMISSION OF CARTER LUX COMPANY OR IF IT’S SERIAL NUMBER HAS BEEN REMOVED OR DEFACED. PRODUCT MODIFICATION INCLUDES, BUT IS NOT LIMITED TO UNAUTHORIZED ALTERATION OF THE HARDWARE THAT MAY INVOLVE DISASSEMBLY, POLISHING, AND ANY OTHER ABRASIVE CHEMICALS OR MATERIALS. THIS WARRANTY DOES NOT APPLY TO DAMAGE CAUSED BY THIRD PARTY PRODUCTS USED IN CONJUNCTION WITH A CARTER LUX COMPANY PRODUCT; ACTS OF NATURE, A LOSS OF PRODUCT FUNCTIONALITY CAUSED BY ACCIDENTAL DAMAGE, SCRATCHES, COSMETIC DAMAGES, OR ANY FAULTS POTENTIALLY CAUSED BY THE SERVICES OF A NON CARTER LUX COMPANY REPRESENTATIVE. SUCH DAMAGES ARE NOT COVERED BY THIS WARRANTY AND ANY RELATED REPAIRS WILL BE AT COST TO THE CUSTOMER.
ONLY CARTER LUX COMPANY IS AUTHORIZED TO MAKE ANY MODIFICATIONS, EXTENSIONS OR ADDITIONS TO THIS WARRANTY AND RESERVES THE RIGHT TO MAKE CHANGES WITHOUT ADVANCE NOTICE (A CURRENT VERSION OF THE WARRANTY IS AVAILABLE ON THE CARTER LUX COMPANY WEBSITE). CARTER LUX COMPANY IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL DAMAGES TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY AND ANY COSTS OF RECOVERING, REPROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH CARTER LUX COMPANY PRODUCTS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSIONS OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN, EXPRESSED OR IMPLIED. CARTER LUX COMPANY SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WARRANTY IS NON-TRANSFERABLE. WARRANTY IS FOR THE BODY ONLY, BANDS ARE NOT COVERED UNDER WARRANTY. THERE IS A REPLATING COST STARTING AT $75 FOR BANDS. CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING AND HANDLING COSTS ESTIMATED $99 FOR A WARRANTY CLAIM.
CARTERLUX APPLE CARE PLUS WARRANTY:
SHALL EXTEND THE ABOVE WARRANTY TO THE BODY OF THE WATCH IT WAS PURCHASED FOR TO INCLUDE A MAXIMUM OF 2 INCIDENCES OF ACCIDENTAL DAMAGE (I.E. WATER DAMAGE, SCREEN BREAKAGE) DURING THE EXTENDED PERIOD OF 2 YEARS AFTER PURCHASE FOR APPLE WATCH GOLD PLATED STAINLESS STEEL OR 3 YEARS AFTER PURCHASE FOR APPLE WATCH HERMES GOLD PLATED STAINLESS STEEL. EACH INCIDENT OF ACCIDENTAL DAMAGE WILL CARRY A DEDUCTIBLE THAT IS DUE PRIOR TO SENDING THE BROKEN WATCH IN OF $299 FOR APPLE WATCH GOLD PLATED STAINLESS STEEL OR $399 APPLE WATCH HERMES GOLD PLATED STAINLESS STEEL. THIS WARRANTY CAN ONLY BE CLAIMED ON BY CONTACTING CARTER LUX AND IS A CARTER LUX WARRANTY. IF THE CUSTOMER DECIDES TO BRING THE GOLD WATCH INTO APPLE AND THEY VOID THE APPLE CARE COVERAGE ON THE WATCH THE OWNER WILL BE SOLELY RESPONSIBLE FOR PAYING TO REPLACE AND REPLATE THE DEVICE AT THE OUT OF WARRANTY COST. CUSTOMER ASSUMES ALL RESPONSIBILITY FOR ANY VOIDED WARRANTY THAT OCCURS DUE TO IMPROPER CLAIM ON THE WARRANTY. PLEASE RAISE A TICKET ON OUR SUPPORT PAGE HERE TO CLAIM ON YOUR CARTER LUX APPLE CARE PLUS WARRANTY.
WARRANTY SHIPPING AND RETURN MERCHANDISE AUTHORIZATION (RMA):
WHEN SENDING IN A PRODUCT FOR REPAIRS, THE RMA REFERENCE NUMBER MUST APPEAR PLAINLY ON THE OUTSIDE OF THE SHIPPING PACKAGING. RMA NUMBERS CAN BE OBTAINED BY EMAILING CARTER LUX COMPANY AT THE ADDRESS AVAILABLE ON THE CARTER LUX COMPANY WEBSITE. ALL RMA NUMBERS ARE VALID FOR 7 (SEVEN) DAYS AFTER BEING ISSUED AFTER WHICH THE CUSTOMER MUST CONTACT CARTER LUX COMPANY FOR A NEW RMA NUMBER OR THE PRODUCT IN QUESTION WILL BE RETURNED TO THE LISTED SHIPPING ADDRESS WITHOUT BEING SERVICED. CUSTOMERS MUST ATTACH THEIR NAME, ADDRESS, TELEPHONE NUMBER, EMAIL ADDRESS, RMA NUMBER AND DESCRIPTION OF PROBLEM TO EACH PRODUCT RETURNED FOR WARRANTY SERVICE. CUSTOMERS ARE RESPONSIBLE FOR SENDING THE PRODUCT VIA A TRACK-ABLE SHIPPING METHOD, THAT TRACKING NUMBER SHOULD BE PROVIDED TO A CUSTOMER SERVICE REPRESENTATIVE VIA EMAIL AT TIME OF SHIPMENT. CARTER LUX COMPANY WILL, AT ITS OPTION, COVER ANY TRANSPORTATION FEES RELATING TO THE RETURN OF THE RMA PRODUCT TO THE CUSTOMER ONLY IF THE RETURN SHIPPING ADDRESS IS WITHIN THE COUNTRY OF THE ORIGINAL ORDER. ANY PRODUCT RETURNED FOR REPAIRS WITHOUT A RMA NUMBER WILL BE RETURNED TO SENDER, WITHOUT EXCEPTION, DUE TO FAILURE TO FOLLOW PROPER POLICY. ALSO NOTE THAT CARTER LUX COMPANY HAS NO LIABILITY FOR LOSS OF PROPERTY ASSOCIATED WITH MIS-DELIVERY DUE TO CUSTOMER NEGLIGENCE OR FAILURE TO FOLLOW PROPER POLICY, LOSS OF RECORDED DATA, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF INSTALLATION OR REMOVAL OF ANY PRODUCTS OR THE INSTALLATION OF REPLACEMENT PRODUCTS. REPAIR AND OTHER SERVICE OPTIONS FOR ALL CUSTOMIZED CARTER LUX COMPANY PRODUCTS WILL BE MAINTAINED FOR 1 (ONE) YEARS AFTER THE FINAL SALE OF SUCH PRODUCTS.
Last updated July 19th 2017